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Trevor Grafton

Trevor Grafton / Greater Boston

A builder who ships real AI

Alex answers a real phone line and files real ServiceNow tickets. See how Alex works

Availability

  • Spring 2027: seeking a co-op (January to May or June)
  • Summer 2027: seeking part-time work (May to August)
  • Fall 2027: seeking full-time roles (September start)
Watch the callResume (PDF)

The JARVIS agent office. Pick a room to open its project.

Explore the office
  • Wentworth Institute of Technology logoWentworthBS Computer Science, May 2027
  • BXP logoBXPService desk co-op and IT specialist
  • Trey's Decants logoTrey's DecantsFounder, May 2024 to May 2025
  • AnthropicClaude Code 101 certification
  • Harvard CS50 on edXAI with Python, in progress
  • Hugging FaceLLM course, in progress
  • Python
  • Claude
  • Roblox
  • Unity
  • Docker
  • Raspberry Pi
  • TypeScript
  • React
  • Linux
  • Cisco

01 / ALEX, LIVE

Hear a real call

Real call to the service desk line, screen-recorded from the caller's side for this demo. Sound on after you press play. Alex itself does not store call audio.

02 / GAME WORLDS

Worlds I build in Roblox

Isometric view of the prehistoric map for Steal a Dinosaur: pens, a volcano, a canyon and a coast
A stone bridge over the lava river
Top-down view of the prehistoric map: eight dinosaur pens, a lava river and a volcano
The volcano with lava running down its sides
Canyon cliffs with a waterfall
A dinosaur rib-cage fossil beside a path

Renders of the 1600-stud prehistoric map for Steal a Dinosaur, a game still in development. You can orbit the full 3D model on its project page.

03 / IN PROGRESS

Currently building

04 / NETWORKING

Networking labs

  • A two-router Packet Tracer topology with a server, a switch and two PCs
  • A Packet Tracer email server with SMTP and POP3 turned on
  • A Wireshark capture filtered to HTTP, with hardware addresses blacked out

Class labs in Cisco Packet Tracer (small networks, email and web servers, port security) and a Wireshark capture used to see how a request is built layer by layer. See the networking labs

05 / SELECTED WORK

Featured projects

PROJECT 01 / AI voice agent

Alex, AI Voice Agent for the IT Service Desk

A real phone line that talks to callers and files real ServiceNow tickets.~$20K/yrprojected annual savingsProjectedBuiltAI
PROJECT 02 / local agent team

JARVIS Local Agent Team on OpenClaw

A boss agent that hands work to Research, Coder and QA agents, all running locally.44tool definitions in the agent promptResume-reportedIn developmentAI
PROJECT 03 / AI

RAG Database Research

A tested FastAPI, PostgreSQL and React learning playbook, plus a planned local RAG design for a healthcare referral system.16chapters in the Built playbookOwner-confirmedIn developmentAI
PROJECT 04 / ML

Networked ML and RL Algorithm

Five ways for devices to set their transmit probability on one shared channel, compared against the slotted-ALOHA limit.5strategies implemented in the codeChecked in codeBuiltML
PROJECT 05 / Full stack

Full-Stack Restaurant App

A Flask and MySQL staff app for a restaurant, with face-recognition login and a chatbot.9tables in the MySQL schemaChecked in codeBuiltFull stack
PROJECT 06 / Games

Roblox Games

Riposte, Pet Cafe Tycoon and an in-development third game.7Lune spec suites in RiposteChecked in codeIn developmentGames

06 / ALEX

Alex by the numbers

~$20K/yr

projected annual savings

ProjectedResume (a projection, not realised savings; the project files do not show how it was calculated)

under $1K/yr

projected annual run cost

ProjectedEstimate from the measured rate: about $0.05/min plus about $15/mo fixed comes to about $970/yr at 20 calls a day (project cost sheet)

~$0.05/min

all-in cost per call minute

MeasuredAzure billing: July 2026, $12.66 for 29 calls; Aug 1 to 18, $0.048/min over 17.0 talk-minutes

390 ms

median turn latency over 141 turns

Resume-reportedResume

~375 ms

median turn latency, later measurement

Resume-reportedTrevor's later LinkedIn post (recent measurement; the resume figure is 390 ms)

906 automated tests

collected by pytest

Owner-confirmedpytest collection count in the Alex repository, 2026-10-20 (owner-confirmed)

07 / PUBLIC REPOS

Earlier builds

08 / STACK

Skills

AI & LLM Engineering

  • RAG
  • prompt engineering
  • LLM agents
  • tool calling
  • speech-to-speech voice agents
  • Azure OpenAI Realtime
  • local LLMs and embeddings
  • guardrails

AI Development Tools

  • Claude Code
  • GitHub Copilot
  • agentic coding workflows
  • automated code review

Languages

  • Python
  • Java
  • C
  • C++
  • C#
  • JavaScript
  • SQL
  • HTML
  • CSS

Cloud & DevOps

  • Azure (Communication Services, App Service, Key Vault, Event Grid, Entra ID)
  • GitHub Actions
  • Docker

Web & Data

  • FastAPI
  • Flask
  • PostgreSQL (pgvector)
  • MySQL
  • SQLite
  • REST APIs
  • ServiceNow Table API
  • Pinecone

Security

  • OAuth 2.0 device code flow
  • MFA (TOTP, Microsoft Authenticator)
  • secrets management
  • RBAC

IT & Networking Tools

  • Active Directory
  • Intune
  • ServiceNow
  • Rapid7
  • Wireshark
  • iPerf3
  • Cisco Packet Tracer

09 / 2026 SO FAR

This year in five steps

  1. Spring 2026

    Dean's List

    Second Dean's List semester at Wentworth.

  2. May 2026

    Service desk co-op at BXP

    Where the Alex voice agent is built.

    Read more: Service desk co-op at BXP

  3. June 2026

    MLB predictor evaluated

    About 57% test accuracy against a 52.9% baseline (June notes).

    Read more: MLB predictor evaluated

  4. July 2026

    Part-time IT specialist at BXP

    Alongside the co-op; Alex cost measured from Azure billing.

    Read more: Part-time IT specialist at BXP

  5. October 2026

    Requirements finished, courses started

    Team project requirements document done; CS50 AI and the Hugging Face LLM course in progress.

    Read more: Requirements finished, courses started

10 / BACKGROUND

Journey

  1. IT Specialist (part-time), BXP

    Jul 2026 to present

    Part-time IT specialist alongside the service desk co-op.

  2. Service Desk Analyst Co-op, BXP

    May 2026 to present

    Service-desk co-op; the setting for the Alex voice agent.

  3. West End Redevelopment, Wentworth Institute of Technology

    Jan to Apr 2025

    Team lead for the class West End Redevelopment project, a virtual reality design presented at the West End Museum in Boston.

  4. Founder, Trey's Decants

    May 2024 to May 2025

    Started and ran an online store selling fragrances and fragrance samples. Closed in May 2025 to focus on school and work.

  5. BS Computer Science, Wentworth Institute of Technology

    Expected May 2027

    Dean's List Spring 2025 and Spring 2026. Team lead on the West End Redevelopment project.

  6. Claude Code 101, Claude Academy (Anthropic)

    Certification shared on LinkedIn.

  7. CS50's Introduction to Artificial Intelligence with Python, Harvard CS50 on edX

    In progress, not completed. A free self-paced Harvard course on machine learning in Python.

  8. LLM Course, Hugging Face

    In progress, not completed. Hugging Face's free course on Transformer models and large language models.