Experience

01 / TIMELINE

Work and study

1. NowOct 2026
2. In progress

   BS Computer Science

   Wentworth Institute of Technology

   

   Expected May 2027

   Dean's List Spring 2025 and Spring 2026. Team lead on the West End Redevelopment project.

3. 2026

   IT Specialist (part-time)

   BXP

   

   Jul 2026 to present

   Part-time IT specialist alongside the service desk co-op.

   Show details: IT Specialist (part-time)

   • End-user technical support and device lifecycle management across a hybrid enterprise environment (Intune, Autopilot, Entra ID, Active Directory, SCCM, Microsoft 365).
   • Resolving hardware, software, account access, Outlook and Teams issues through ServiceNow incident management.
   • Deploying, reimaging and provisioning Windows devices using Intune and Autopilot.
   • Managing user accounts, mailbox permissions and group memberships across Active Directory, Entra ID and Exchange Online.
   • Supporting enterprise software deployment and updates via Intune and Company Portal.
   • Writing documentation, SOPs and knowledge base resources.
   • Assisting with asset management, device tracking and hardware lifecycle.
   • AI and automation: designing and testing custom Microsoft Copilot Studio agents for IT knowledge management and self-service support.
   • Evaluating AI-powered agents for ticket intake, troubleshooting guidance and documentation search.
   • Building knowledge-based AI solutions from internal IT procedures and support documentation.
   • Researching and implementing automation to reduce manual support workload.
   • Exploring LLMs, retrieval-based knowledge systems and AI-assisted workflow automation for enterprise IT.

4. Service Desk Analyst Co-op

   BXP

   

   May 2026 to present

   Service-desk co-op; the setting for the Alex voice agent.

   Read the Alex case study

   Show details: Service Desk Analyst Co-op

   • End-user technical support and device lifecycle management across a hybrid enterprise environment (Intune, Autopilot, Entra ID, Active Directory, SCCM, Microsoft 365).
   • Resolving hardware, software, account access, Outlook and Teams issues through ServiceNow incident management.
   • Deploying, reimaging and provisioning Windows devices using Intune and Autopilot.
   • Managing user accounts, mailbox permissions and group memberships across Active Directory, Entra ID and Exchange Online.
   • Supporting enterprise software deployment and updates via Intune and Company Portal.
   • Writing documentation, SOPs and knowledge base resources.
   • Assisting with asset management, device tracking and hardware lifecycle.
   • AI and automation: designing and testing custom Microsoft Copilot Studio agents for IT knowledge management and self-service support.
   • Building onboarding and offboarding automation scripts (PowerShell) across a hybrid AD and cloud environment.
   • Developing the AI phone agent for the service desk that handles ticket intake and files structured incidents in ServiceNow.
   • Evaluating AI-powered agents for troubleshooting guidance and documentation search.
   • Researching and implementing automation opportunities to reduce manual support workload.
5. 2025

   West End Redevelopment

   Wentworth Institute of Technology

   

   Jan to Apr 2025

   Team lead for the class West End Redevelopment project, a virtual reality design presented at the West End Museum in Boston.

   Read the West End VR case study

   Show details: West End Redevelopment

   • Led the class team; presented the project at the West End Museum in Boston and to the dean of students; handed the finished 3D virtual reality design to the museum on a USB flash drive.
6. 2024

   Founder

   Trey's Decants

   

   May 2024 to May 2025

   Started and ran an online store selling fragrances and fragrance samples. Closed in May 2025 to focus on school and work.

   Read the Trey's Decants case study

   Show details: Founder

   • Built the store on Shopify, hosted by Shopify, with a custom domain I bought.
   • Automated fulfilment with a third-party dropshipping distribution source.
   • Ran paid ad campaigns on TikTok and Instagram with my own money.

BXP and West End details are from my LinkedIn profile; Trey's Decants is from my own records.

02 / TRAINING

Certifications and training

• Claude Code 101

  Claude Academy (Anthropic)

  Certification shared on LinkedIn.

• CS50's Introduction to Artificial Intelligence with Python

  Harvard CS50 on edX

  In progress, not completed. A free self-paced Harvard course on machine learning in Python.

• LLM Course

  Hugging Face

  In progress, not completed. Hugging Face's free course on Transformer models and large language models.

03 / STACK

Skills

04 / IN PROGRESS

Currently

• JARVIS Local Agent Team on OpenClaw

  A boss agent that hands work to Research, Coder and QA agents, all running locally.In development

• RAG Database Research

  A tested FastAPI, PostgreSQL and React learning playbook, plus a planned local RAG design for a healthcare referral system.In development

• Steal a Dinosaur

  A dinosaur-themed steal-style Roblox game for young players, in development.In development